Refund Policy

01Overview

This policy explains when you can return an item, and how we handle damaged or faulty goods and refunds. It applies to orders placed on this website. Trade and wholesale orders follow the terms in their quote.

02Check Your Delivery

Please check every item when it arrives. For furniture delivered by our team, inspect it with the delivery crew where possible and note any visible damage on the delivery note. For courier parcels, check the box and contents on the day you receive them.

03Damaged, Faulty or Wrong Items

Tell us within 48 hours of delivery if an item arrives damaged, has parts missing, or is not what you ordered. Email casavero_living@hotmail.com with your order reference and photographs of the item and packaging. Manufacturing defects that appear later under normal home use should be reported as soon as you notice them.

We will arrange a repair, a replacement part, a replacement item or a refund, depending on the problem and on stock. We cover the cost of collecting and redelivering items in these cases.

04Change of Mind

Small items (lighting, decor, soft furnishings, storage and tableware) can be returned within 7 days of delivery if they are unused, in their original packaging and with all parts. Contact us first; you pay the return postage, and we refund the item price once the return arrives and is checked.

Large furniture (sofas, chairs, tables, beds, dressers, consoles and the standing mirror) cannot be returned for change of mind once it has been delivered, because of the cost and handling involved. Please check measurements and details before ordering, or ask us first. You can cancel a furniture order at no cost before it is dispatched.

05Items We Cannot Take Back

• Items that have been assembled, installed, used or altered, unless faulty.
• Cushion covers and throws that have been removed from their packaging and used or washed, for hygiene reasons, unless faulty.
• Lights that have been wired or installed, unless faulty.
• Damage caused by incorrect assembly, misuse, accidents or normal wear.
• Natural variation in wood grain, ceramic glaze or woven texture, which is not a defect.

06How Refunds Are Paid

Approved refunds are paid to the original payment method, normally within 14 working days of approval. How quickly it shows depends on your bank or card issuer. Delivery charges are refunded when the return is due to our error or a fault.

07How to Ask

Email casavero_living@hotmail.com or call +6010-434 0626 with your order reference, the item, what happened and photographs where relevant. We reply within 2 working days.